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Oct 16, 2024
Matthew and Eden are lifesavers! I had ordered a set of stools through the rug and home website, and I received an email today that the stools I was looking for were discontinued by the manufacturer. I HAD to find these stools because I had already purchased most of the other furniture in the collection, and finding something that was similar would have been impo... ssible (believe me, I tried!). I called Rug and Home via their online customer service number, and they confirmed that the stools were out of stock, and they could not find any in their stores. About 10 minutes later, I got a surprise text from a man named Matthew in the Kannapolis store stating that they did have the stools in stock in their store! I called, spoke with Eden, who had helped find the stools, and we were able to get it all squared away and I was able to purchase the stools over the phone. Matthew was able to set up a transfer from their store in Kannapolis down to the Gaffney store since it is much closer to my house. I am SOOOOOO grateful that they were able to find these stools. My heart sank into my stomach when I saw that original email, and I was really worried I my furniture wouldn't match. I have horrible OCD and as crazy and ridiculous as it sounds, mismatched furniture would have made me lose sleep! Btw, Eden, I am ok (iykyk)! read more
Oct 20, 2024
Matt Jackson was great.
Oct 20, 2024
Was very knowledgeable and kind! Thank you Ms. Margaret!
Oct 20, 2024
What a great experience! Travis was super helpful and patient. Great selection of rugs in a variety of styles. The first time we bought rugs 5 years ago we went to a dozen different stores and ended up at Rug & Home. This time we knew to just come straight here!
Oct 20, 2024
Matt outstanding customer service
Oct 20, 2024
I truly love this place! If you don't want cookie cutter IKEA furniture then I highly recommend you try Rug and Home! They offer high-end quality furniture from around the world 🌎 👌! Followus@johncauble on Facebook
Oct 18, 2024
Matt was really helpful and we found some great rugs
Oct 16, 2024
Matt was the perfect combination of helpful and patient while we searched rack upon rack of rugs.
Oct 16, 2024
Everyone was so nice and Gabriel was the absolute best!!! 😄😄😄
Oct 16, 2024
Great experience with Matt. Very courteous & helpful!
Oct 16, 2024
Matthew and Eden are lifesavers! I had ordered a set of stools through the rug and home website, and I received an email today that the stools I was looking for were discontinued by the manufacturer. I HAD to find these stools because I had already purchased most of the other furniture in the collection, and finding something that was similar would have been impo... ssible (believe me, I tried!). I called Rug and Home via their online customer service number, and they confirmed that the stools were out of stock, and they could not find any in their stores. About 10 minutes later, I got a surprise text from a man named Matthew in the Kannapolis store stating that they did have the stools in stock in their store! I called, spoke with Eden, who had helped find the stools, and we were able to get it all squared away and I was able to purchase the stools over the phone. Matthew was able to set up a transfer from their store in Kannapolis down to the Gaffney store since it is much closer to my house. I am SOOOOOO grateful that they were able to find these stools. My heart sank into my stomach when I saw that original email, and I was really worried I my furniture wouldn't match. I have horrible OCD and as crazy and ridiculous as it sounds, mismatched furniture would have made me lose sleep! Btw, Eden, I am ok (iykyk)! read more
Oct 20, 2024
Matt Jackson was great.