Rug & Home is proud to offer free shipping with every eligible rug and home décor purchase. We do not add unexpected shipping or handling fees. The price displayed on the product page is the price you pay, plus any applicable sales tax.
Applicable sales tax will be calculated and collected at checkout based on the shipping destination and current state and local tax requirements.
If you have special shipping instructions, please include them in the notes section of your shopping cart when placing your order. You may also contact us within 24 hours of placing your order at customerservice@rugandhome.com or by calling 877-784-4663 during regular business hours.
Furniture is available for in-store pickup or delivery.
Customers may select in-store pickup at any of our five Rug & Home showroom locations:
Asheville, NC
Gaffney, SC
Kannapolis, NC
Pineville, NC
Raleigh, NC
Furniture may need to be transferred to your selected pickup location. This transfer process typically takes 1–3 weeks, depending on product availability and transportation schedules.
Once your order has been placed, a Rug & Home team member will contact you within 24 hours with an updated estimated pickup date.
Furniture sales are final, except in cases involving damaged or defective merchandise, as outlined in our return policy.
Rug & Home proudly offers White Glove Furniture Delivery within 100 miles of our Kannapolis, NC, location.
Our professional delivery service includes bringing your furniture inside your home, placing it in the designated room, and setting it up.
Smaller furniture items specifically marked Free Shipping may be shipped via UPS or a common carrier. These shipments are delivered curbside and do not include White Glove Delivery or in-home setup.
We do not ship to Alaska, Hawaii, Puerto Rico, or Canada.
| Distance from Kannapolis | Delivery Fee |
|---|---|
| 0–50 miles | $200 |
| 51–100 miles | $300 |
Delivery fees apply to eligible furniture orders within the designated delivery area.
We offer returns or replacements for furniture that arrives damaged or defective, subject to our return policy. Otherwise, all furniture sales are final.
1. Delivery Scheduling
A Rug & Home representative will contact you within 48 hours of placing your order to arrange delivery. When merchandise is available, delivery will generally be scheduled within the following two weeks.
2. Merchandise Availability
All merchandise must be available at our designated warehouse before delivery can be scheduled. If an item must be transferred from another location, delivery may be delayed by an additional two to three weeks.
3. Multiple Deliveries
If an order requires more than one delivery, an additional delivery fee will apply for each subsequent delivery.
4. Delivery Hours
Deliveries are scheduled between 10:00 AM and 5:00 PM.
Due to scheduling and delivery volume, we cannot guarantee an exact delivery time. Customers will receive an estimated three-hour delivery window the day before their scheduled delivery. Delivery windows are subject to change.
5. Delivery-Day Notification
On the day of delivery, our delivery team will call approximately 30–60 minutes before arrival.
Someone must be available to answer the call and accept the delivery. If no one is available to receive the merchandise, the delivery will need to be rescheduled for the next available date, and an additional delivery fee will apply.
6. Preparing for Delivery
Customers are responsible for ensuring that the delivery area is prepared before our team arrives.
Please provide a clear, unobstructed pathway from the entrance of your home to the room where the furniture will be placed.
For liability and safety reasons, our delivery teams cannot move existing furniture, electronics, televisions, computers, or other personal belongings.
7. Floor Protection
Carpet, tile, hardwood, laminate, and other flooring surfaces may be damaged or soiled during furniture delivery.
Customers are responsible for protecting their floors with appropriate coverings, such as rugs, cardboard, blankets, or other protective materials.
Rug & Home is not responsible for damage to flooring that has not been adequately protected, subject to applicable law.
8. Inspection Upon Delivery
Customers should carefully inspect all merchandise at the time of delivery, including items that do not require assembly or setup by our delivery team.
Any visible damage must be noted on the delivery paperwork at the time of delivery.
If an item arrives damaged or defective, please notify our delivery team immediately and contact Rug & Home Customer Service for assistance.
9. Delivery Cancellation
A minimum of 48 hours' notice is required to cancel or reschedule a scheduled furniture delivery.
If less than 48 hours' notice is provided, the delivery fee will be forfeited.
If you have any questions regarding shipping, furniture pickup, delivery scheduling, or an existing order, please contact:
Rug & Home Customer Service
Email: customerservice@rugandhome.com
Phone: 877-784-4663
Our team will be happy to assist you.