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IN-STORE PICK UP FOR FURNITURE
Furniture is currently available for In-store pick up only. You can specify store pick up from any of our showroom locations Asheville, NC; Gaffney, SC; Kannapolis, NC; Pineville, NC; and Raleigh, NC. Furniture may need to be transferred to the location you specify for store pick up. This transfer process can take up to 1 to 3 weeks. Once you have placed your order a Rug & Home member will contact you within 24 hours with an updated ETA for your store pick up.
All furniture is final sale from the time the order is placed.
DELIVERY FOR FURNITURE
Rug & Home is also proud to offer delivery within 100 miles of Rug & Home Kannapolis. Our delivery service is White Glove, which includes inside placement and setup. For smaller furniture items marked with Free Shipping, these will ship via UPS or common carrier and be delivered curbside. We do not ship to Alaska, Hawaii, Puerto, Rico or Canada.
Delivery costs for furniture orders are as follows:
0-50 miles - Delivery Fee $149.00
51-100 miles - Delivery Fee $249.00
We offer returns and replacement orders for damaged and/or defective furniture. Otherwise all furniture sales are final sale.
Delivery Terms & Conditions
You will be called within 48 hours of the order being placed to schedule a delivery within the next two weeks.
All merchandise to be delivered must be available in our online warehouse. If any item needs to be transferred to the online warehouse your delivery maybe delayed by an additional two to three weeks.
If more than one delivery is performed, there will be another delivery fee applied to your sales order.
Deliveries will occur between 9 am and 9 p.m. Due to high volume, it is impossible to guarantee a specific time of delivery. (We will provide you with a 3 hour window the day before your delivery - subject to change)
On the day of delivery, the driver will call you 30 minutes to one (1) hour prior to delivery. Someone must answer the phone and be available to receive the delivery. If no one is home to accept delivery, you will have to reschedule for the next available delivery date and a second delivery fee will be applied.
Customer must have the space prepared to accept the delivery upon its arrival. Please be sure that there is a clear path from the point of entry into your home to the room where your new furniture will be placed. DUE TO LIABILITY ISSUES, WE CANNOT MOVE YOUR EXISTING FURNITURE, ANY ELECTRONICS, TVs OR COMPUTERS.
FLOORS - Carpet, tile, wood or laminate floors can be damaged or soiled. It is the customer's responsibility to lay down rugs, cardboard, blankets, etc. to protect their floors.We are not responsible for damaged floors.
All items, including merchandise that is NOT set up by our delivery crew, should be inspected at time of delivery and ANY DAMAGES MUST BE NOTED ON THE SALES ORDER AT TIME OF DELIVERY.
A 48 hour cancellation notice MUST be given or the delivery fee is FORFEITED
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