I purchased an oriental rug which I absolutely loved; however when I got home I realized the type of oriental rug was not a good fit for me. I called our sales person, Michael Tenney and let him know I was bringing it back. Showed up on Day 7 and he was available and we talked about the rug and what worked for me. So we looked for another rug. I thought it was considerate when he asked if I was comfortable with the price I had paid which was twice what I had planned to do. I appreciated that question! We found another oriental rug of a type that works for me and I could not be happier! Ended up getting one that was the same price. This was a great experience and my purchase will last a lifetime. Thanks to Micheal and Rug and Home!