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Customer Reviews

Brenda Albertson

Aug 12, 2023

Personnel very friendly and patient. I keep going back.

Ankit Chainani

Sep 12, 2023

If you're looking for area rugs and runners, pads, you came to the right place. Prices seemed reasonable, for what you got. Very large facility, well maintained and rugs are placed in a very well manner. Michael helped us out in picking an outdoor rug. We bought one 8 by 10 outdoor rug . Collection is amazing , lot of options to choose from plus michael answered ... all questions. Definitely worth a look,  read more

Ben Youngkin

Sep 3, 2023

Lisa was awesome! We had a great experience purchasing a new living room rug - with Lisa’s help. She was very attentive without being intrusive - and remained helpful despite our non-six figure budget and indecisiveness. Thanks Lisa!

Kathryn Stamas

Aug 26, 2023

We are in search of a rug for our living room so I went to R and H to see what they had. Not only do they have an amazing selection of rugs of every kind, but they honestly have the kindest, knowledgeable employees as well! Have knew his stuff inside and out. Was he was patient, personable and friendly. In fear of making a mistake on my rug choice, he assured me ... of their 100% return policy within the time period so that I could take it home and see how it looked in my room with different lighting etc. I, NOT being a rug expert was thinking “a rug is a rug…I love the rug, I’m sure it’ll be fine…” Meegan was wonderful as well helping me to understand that’s not always the case and again explaining the reason for the 3 day grace period to see if the rug was a fit at my home. At checkout I met Hannah, she too was so kind and engaging. And finally Tim, he loaded up my car and again, he was kind and engaging (and strong! That rug was heavy!!) Alas and sadly, the rug did not work. 😔 They were SO right in making sure all the components of the room: the lighting, the furniture, the paint color etc, all work together when choosing a rug. My experience of (sadly) returning the rug was easy and efficient. I can’t say enough great things about Rug and Home. We will definitely go back when looking for a rug!  read more

Becky White

Aug 22, 2023

Meagen and Tim were both very friendly and helpful in the process of helping me choose the correct rug. Thanks to both of them.

cydonian0417

Aug 20, 2023

Was not expecting to be greeted immediately upon entering the store by an actual salesperson (Julie) who was extremely knowledgeable and offered excellent advice. Who has customer service like this anymore? I only bought a couple of rugs, but the furniture looked high end and tons of variety.

Patti M.

Aug 18, 2023

Love this place! Rug for Great Room Rug for Dining Room Rug for Bedroom Rug for Foyer Comfy cozy chair for Me!! Love that they have multiple custom rug and furniture options!! Definitely recommend! Ask for Michael Sorrow in rugs and Neriah Vasbinder in furniture!!

Martin Harper

Aug 18, 2023

Brandy Armstrong was very helpful and patient with us picking out our rugs. She is strong to be so petite too! The two gentlemen loading the rugs were also very helpful and polite.

Becky T.

Aug 17, 2023

Walked in unsure of what we wanted and walked out with a great rug in hand. V was great and patient as we took our time comparing different options and Q was cheerful as he helped us out to the car. Totally satisfied.

Pam C.

Aug 13, 2023

Gabe, Tim and Q made buying a new rug simple and easy. All 3 were friendly, not minding pulling down multiple rugs for a comparison - smiling and chatting all through the shopping experience. Ask for them when in the Pineville store!

Brenda Albertson

Aug 12, 2023

Personnel very friendly and patient. I keep going back.

Ankit Chainani

Sep 12, 2023

If you're looking for area rugs and runners, pads, you came to the right place. Prices seemed reasonable, for what you got. Very large facility, well maintained and rugs are placed in a very well manner. Michael helped us out in picking an outdoor rug. We bought one 8 by 10 outdoor rug . Collection is amazing , lot of options to choose from plus michael answered ... all questions. Definitely worth a look,  read more

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